When creating a new Employer, you might receive a notification saying their Tax ID number is already in use.
If that happens, take these steps:
- Make sure the Tax ID number was entered correctly. This may seem like an obvious step, but often times it's just that simple.
- Initiate an Agency Transfer. The Employer may already exist in the system under a different book of business. You can transfer the Employer, so you don't have to start over.
- NOTE: If the contact information shown is not correct, or you receive a message that there are no Employees in the Employer, then you must have the Employer complete the online Agency Transfer form.
- Contact Customer Support. If all else fails, we can help get things figured out. Send us an email at email@example.com and we can help.